We hope you love our products always, and never need to come to this page. But in an extremely rare case that you do, here is our returns policy:

  • Eligible products can be returned within 7 days of product delivery. Eligibility of returns is clearly mentioned on the product page before you proceed to place your order. Please do ensure that you are aware of the returns eligibility before you place the order.

  • In case you receive a damaged product (a highly unlikely event), please email us the photo of the product within 24 hours of receiving the same. Your email should also contain the order number. Address your email to thesaffronsaga@gmail.com. We shall then arrange for an exchange.

  • Once you express your desire to return a product, The Saffron Saga team must receive and approve the request, post which we shall arrange for a return pick up. Requests for return must be sent to support@thesaffronsaga.com mentioning the order details.

  • After the return request is approved, you could choose to exchange the product size or seek a refund. The refund can be in the form of redeemable Coupon Code (which you can use later to shop at The Saffron Saga) or a refund on your original credit / debit card or bank account.

  • In the case of return we shall refund the amount after deducting a nominal return shipping and restocking fee, in your shopping bag which you can redeem through your next purchase from our website. We will send you the credit note in your e-mail account.The same shall be done within 7
    days of approval of refund request. However, in the case of damaged or defective products or incorrect orders, the amount shall be fully refunded. Also, in case of discounts applied during ordering, the discount value shall also be adjusted in the refund.

  • The returns are subject to The Saffron Saga team’s discretion. This isn’t to scare you, as we are pretty accommodating!

  • If you have any other queries / concerns regarding returns, please reach out to THE SAFFRON SAGA team at support@thesaffronsaga.com

Happy shopping!

TERMS OF USE

Welcome to www.thesaffronsaga.com. Thesaffronsaga.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at thesaffronsaga.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future thesaffronsaga.com service or visit or purchase from any business affiliated with thesaffronsaga.com, whether or not included in thesaffronsaga.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to thesaffronsaga.com, to understand our practices.

Electronic Communications

When you visit thesaffronsaga.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of thesaffronsaga.com or its content suppliers. The compilation of all content on this site is the exclusive property of
thesaffronsaga.com. All software used on this site is the property of thesaffronsaga.com or its software suppliers.

Trademarks

The Saffron Saga has filed its application for registration under the Trade and Merchandise Act and Rules at Delhi under different classes and awaiting registration. Any violation of our trademarks will be liable for legal action.

Site Access

Thesaffronsaga.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of thesaffronsaga.com. You may not use any proprietary information (including images, text, page layout, or form) of thesaffronsaga.com and our affiliates without express written consent. You may not use any Meta tags or any other “hidden text” utilizing thesaffronsaga.com’s name or trademarks without the express written consent of thesaffronsaga.com. Any unauthorized use terminates the permission granted by thesaffronsaga.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of thesaffronsaga.com so long as the link does not portray thesaffronsaga.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any thesaffronsaga.com logo or other proprietary graphic or trademark as part of the link without express written
permission.

You’re Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Thesaffronsaga.com and its affiliates
reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Thesaffronsaga.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant thesaffronsaga.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant thesaffronsaga.com and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify thesaffronsaga.com or its affiliates for all claims resulting from content you supply. thesaffronsaga.com has the right but not the obligation to monitor and edit or remove any activity or content. thesaffronsaga.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from thesaffronsaga.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Thesaffronsaga.com and its affiliates attempt to be as accurate as possible. However, thesaffronsaga.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by thesaffronsaga.com itself is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.

With respect to items sold on thesaffronsaga.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by thesaffronsaga.com.

The prices displayed on this site are quoted in U.S. Dollars which you can view in your preferred currency using the currency converter link. This currency converter is only indicative and a value added tool. The actual amount to be paid by you will be the equivalent amount in the currency of  your credit card, as per the conversions done by your bank / credit card provider on the date of billing.