We strive to deliver products purchased in excellent condition and in the fastest time possible. However, due to reasons beyond our control we can’t commit on the same.
We provide free shipping all over India over bill amount of Rs 2000 and Rs 150/- for lesser amount than that except special zones. Special zones comprises of States of Andaman & Nicobar Islands, Lakshadweep, Daman & Diu, Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland and Tripura. For International Shipping Special rates as per the shipment weight is applicable. We will calculate your shipment weight and send via e-mail to you once you have chosen your products and informed us.
We apologise, but we do not have an open delivery system at The Saffron Saga. In case you have any issues with the product, please feel free to get in
touch with our customer care team. Please see our “Help & Contact” page.
We apologize but we do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied
with the product, please contact us on given e-mail id or whatsapp us. The Saffron Saga website bears all the relevant contact details.
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage on the packaging).
Our shipping partner will call you on your given number before delivering your shipment. Please attend the call. In case the call is not taken, delivery
will be attempted twice. If still not received by you, the shipment will return.
Yes, we do deliver products outside India. There will be shipping charges applied on all international orders depending on the weight of the order and
Orders for destination outside our delivery zone, i.e. if the destination address belongs to a country that is not listed on the order page, we request you to contact us before placing the order. Please see our “Help & Contact” page.
Please allow up to 15 business days for delivery from the date of Order Confirmation. If you do not get the order within this time, please feel free to
contact our support team. Please see our “Help & Contact” page.
Kindly contact our Customer Care Team and tell us your new shipping address. Please see our “Help & Contact” page.
An email will be sent to you after the order is shipped which will contain a Shipping Tracking number. Kindly use the same for all your communication
with us regarding that Order.
If, for any reason, our shipping partner is not able to or cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In such situations, The Saffron Saga reserves the right to cancel the sale contract.